Patient Services Representative JobMyrtle Beach, SC 43258

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Why You'll Love This Job

Carolina Health Specialists is a multi-specialty provider group located in Myrtle Beach, SC. Our specialties include Internal & Family Medicine, Geriatrics Medicine, Cardiology, Nephrology, Endocrinology, Rheumatology, Pulmonary Medicine, Critical Care Medicine, Sleep Medicine and Pain Management. We are a privately owned company that was established in 1992, with multiple offices along the Grand Strand. We are committed to offering our patients the very best care and we strive to facilitate healthier lives to whomever we serve.

We also value our employees and constantly work to offer the very best benefits and work environment possible. We offer a full arrange of benefits to include medical, dental, vision, life insurance, short-term disability, pre-paid legal, and identity theft services. We also have an excellent 401k plan, paid holidays and paid time off.

Full-time Patient Services Representative position available for our medical group’s call center. We are looking for candidates that can start immediately. Hours are Monday-Friday, 8:00 AM-5:00 PM.


  • Accepts incoming calls in an expedient manner while providing the highest level of customer service.
  • Always answers telephone in a pleasant and professional manner using proper telephone answering technique outlined by HR P& P.
  • Schedules or reschedules patient appointments correctly for each physician as outlined in their protocols.
  • Maintains and updates current information on patient accounts.
  • Works call sheet from answering service on a rotating basis.
  • Works patient cases open to call center from Athena and the patient portal on a rotating basis.
  • Opens cases in Athena to provider staff involving questions from incoming calls.
  • Recognizes problem areas immediately and brings them to the attention of the manager.
  • Routes appropriate patients in ‘collection status’ to the collection department prior to making appointment.
  • Properly screens calls prior to routing them to another extension.
  • Participates in educational activities
  • Maintains strictest confidentiality abiding by HIPAA regulations.
  • Performs related work as required.

Skills & Qualifications

  • Ability to communicate clearly and concisely.
  • Knowledge of grammar and spelling.
  • Ability to work in close proximity to others.
  • Skill in using computer.
  • Ability to work effectively with co-workers and patients.
  • Ability to work in a stressful, busy environment at times with uninterrupted attention to detail and thought process while maintaining high concentration.
  • Requires hearing within normal range.

EXPERIENCE: One year of administrative medical office experience and terminology as well as 1 year of customer service is required. Experience in a call center, switchboard board, and/or high-volume call setting is preferred.
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